The PROACT Support package provides optimum cost-effective support for customers that are depending heavily on their IT, and wish to manage their costs. We will carry out a free audit of the hardware and software that you wish to be supported, and evaluate the average number of hours per month you will need. Based on this we propose a package with a fixed monthly support cost.

With the PROACT contract we take an active and preventative approach and will included remote monitoring of your systems and Regular On-site system health checks

The PROACT support package includes:

• Free IT Audit
• Fixed Price Packages
• Telephone Support
• On-Site Support (with Discounted additional hours)
• Remote Dial-in
• Dedicated help-desk
• Server Monitoring
• Annual Prepay Discount
• Regular On-site system health checks

Available optional upgrades

• Monthly Call reporting
• Guaranteed service levels
• Recommend IT Operating Policies and Solutions
• Consultancy and Advice for your entire IT System
• Support and Attendance at IT meetings

View the Support Comparison Table